Frequently Asked Questions
Everything you need to know about shopping with Sois Life Sciences
What is the standard shipping timeframe for orders?
We typically process and ship orders within 2-3 business days. Domestic delivery usually takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a unique tracking number and a link to the carrier's tracking page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Does Sois Life Sciences offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.